The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
When selecting a bracelet size, begin by measuring your wrist at the narrowest spot. If this measurement happens to match one of the sizes listed (within 1/8 inch), you can select that size. If you happen to fall between sizes, simply choose custom and include your wrist measurement in the notes section at checkout!
Absolutely! If you would like a color combination that you don't see listed in my shop (ie: a black bracelet with a brass ring), send me a message and I'd love to make what you're looking for at no extra charge.
I do! If this is something you're interested in, please message me and I'd be happy to set up a special discount pricing for you and your company.
Have no fear! If your item arrives and doesn't fit properly, I am happy to do a quick exchange for one that does*.
All you'd need to do is message me with the problem and mail the bracelet back to the return address listed on the packaging. If you message me the tracking info I will send out a replacement right away. Otherwise I will wait for the returned item to arrive before sending a replacement.
*Please note that if you ordered a bracelet that is the wrong size, I will only send a replacement if you tell me your actual wrist measurement. I will not send a replacement if you tell me you'd like "the next size up". I make all my bracelets to order and I want to make sure you have an item that fits you right and that you will love forever!