The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
Request a cancellation within: 2 hours of purchase
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please contact me if you have any problems with your order.
A Viking Princess is committed to ensuring that your privacy is protected. I will only collect, store and use your personal information for specific purposes. I use your information to support and enhance my relationship with you.
A Viking Princess may update this policy at any time. You should check this page from time to time to ensure that you are happy with any changes.
What I Collect:
A Viking Princess collects the following information:
What I Do With The Information:
All the information I collect via your order or through email correspondence with you is used to operate and improve the service I offer you and to personalize our service.
I am committed to only using your personal information for:
Sending your order to you.
Communicating with you about your order, or potential order.
Communicating with you about your past orders.
Etsy collects and stores this information on my behalf. I have access to this information via my Etsy login. No other third party has access to the information you provide to me via Etsy. I do not pass on any information to other service providers.
Our computer systems are held in a secure premises, accessed only by me. I am committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, I have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information A Viking Princess collect online.
I will not share your personal information to third parties unless I am required by law to do so.
When selecting a bracelet size, begin by measuring your wrist at the narrowest spot. If this measurement happens to match one of the sizes listed (within 1/8 inch), you can select that size. If you happen to fall between sizes, simply choose custom and include your wrist measurement in the notes section at checkout!
Absolutely! If you would like a color combination that you don't see listed in my shop (ie: a black bracelet with a brass ring), send me a message and I'd love to make what you're looking for at no extra charge.
I do! If this is something you're interested in, please message me and I'd be happy to set up a special discount pricing for you and your company.
Have no fear! If your item arrives and doesn't fit properly, I am happy to do a quick exchange for one that does*.
All you'd need to do is message me with the problem and mail the bracelet back to the return address listed on the packaging. If you message me the tracking info I will send out a replacement right away. Otherwise I will wait for the returned item to arrive before sending a replacement.
*Please note that if you ordered a bracelet that is the wrong size, I will only send a replacement if you tell me your actual wrist measurement. I will not send a replacement if you tell me you'd like "the next size up". I make all my bracelets to order and I want to make sure you have an item that fits you right and that you will love forever!
Each sheath I make is formed to it's specific axe. If you're not certain which axe you have shoot me a message with the head and handle measurements and I'll compare to the ones I have on hand so you get the sheath that fits your axe model perfectly!
No. All receipts are electronic, I don't include a hard copy with your order in an effort to minimize paper waste. Your receipt will be emailed to you at the time of purchase as well as a secondary copy with tracking at the time of shipping.
If your purchase is a gift I'm happy to include a note for no extra cost.
Once a package has entered the postal system (gets picked up by the mailman), I am no longer in control of/responsible for the package getting to its final destination.
With the ongoing COVID pandemic, it's important to keep an eye on tracking so you know when to expect your package to arrive. Most packages arrive on time. Those that don't usually are delayed only a day or two.
Though very rare, packages have been known to get lost in the mail. If you feel your item may be lost, or have any questions as to where it is, please contact me and I will be happy to work with you to find a solution.